Cloud-based Customer Relationship Management (CRM) software puts you closer to small business customers than ever before by managing all aspects of the relationship. That covers the entire customer lifecycle: first contact, ongoing inquiries, lead nurturing, conversion, and long-term interaction. This is where Zendesk comes in.
5G is poised to boost The Internet of Things (IoT) which apparently takes up a lot of bandwidth on 4G and therefore processes slowly. So we may, after all, wind up with refrigerators that respond to what’s been stored in them and warn us when the milk is getting low; thermostats that manage cooling in separate rooms, or automatically adjust around the number of appliances in operation. Digital Transformation (DX) is all about reimagining a company’s processes, services, products, and even business models around the way customers live, using technology that makes these changes possible. Companies around the world, and in all industries, are working on DX—and 5G will make DX even more important. Frequently, video and heightened functions like AR and VR were impractical for businesses to use because they were subject to latency—the slow loading that happens on a 4G network, especially when it’s busy. But 5G means that companies may reopen the door to using or offering VR or AR customer solutions.
